Are you based near Florence?
Yes. We are in Montelupo Fiorentino, between Florence and Empoli. We work with clients across Tuscany and the rest of Italy, as well as internationally.
How long do projects take?
Rapid Rebuild: 2 weeks. Campaign pages: 1–2 weeks. Premium Business Sites: 3–4 weeks. Luxury E-Commerce: 5–7 weeks. VIP Protection Plan starts within 5 business days of payment.
Do you work in Italian?
Yes. All client communication, contracts, and deliverables can be in Italian or English. We are native Italian speakers.
What do you need from us to start?
A project brief session, any existing brand materials, text content you want to use, and any competitor or reference sites. We guide the process — you do not need to have a detailed brief already prepared.
Can you take over a site someone else built?
Yes. For the VIP Protection Plan, we run a two-week audit first. For full rebuilds, we review the existing site at the brief stage and advise on what to carry across and what to rebuild.
Do you provide hosting?
We do not sell hosting directly, but we recommend and configure it. Italian providers (Aruba, SiteGround IT) or international (WP Engine, Kinsta) depending on the project requirements and budget.
What is the refund policy?
Full refund before the brief session. Partial refund before the first design deliverable. No refund once design deliverables are approved. Full details in our Refund Policy.
Do you sign NDAs?
Yes. Email hello@thevipwebdesign.com and we return a signed copy within one business day.
Can you work in Italian?
Yes. We are native Italian speakers. All client communication, contracts, and deliverables can be in Italian or English.
Do you work with international clients?
Yes. While most of our clients are in Tuscany and Italy, we work with international clients wherever the project fits our scope.